Privacy Policy

The confidentiality of your personal data is one of the main concerns of CONCRIS COGRUP DISTRIBUTION SRL, with headquarters in Henry Coanda Blvd. 10, Galati, Romania, as data operator.

This document has the role of informing you about the processing of your personal data, in the context of using the www.concris.ro website, to which we will refer below with the name "site".

Contents

1. Categories of personal data processed
2. The purposes and grounds of processing
3. The duration for which we process your data
4. Disclosure of personal data
5. Transfer of personal data
6. The rights you benefit from
7. Confidentiality of minors
8. Changes in the privacy policy

1. Categories of personal data processed

A. If you are a customer of the site, it will process your personal data, such as:

• Name and surname
• Phone number
• Email Address
• Billing address
• Delivery address
• Data related to how you use the site (for example, your behavior /preferences /habits within domains
• As well as any other categories of data that you provide directly in the context of creating a user account, in the context of placing an order through the site or in any other way that results from the use of the site.

If you use your Facebook or Google account to create a user account on the site, it will process the following public profile data displayed by the respective applications: username, e-mail address.

If you choose to create a user account only before completing the order of a product available on the website, your e-mail address will be requested based on which an account will be automatically created.

If you do not complete the order, the e-mail address and other data provided will not be stored by ', and the created account will be deleted automatically.

B. If you are a visitor to the site, it will process your personal data that you provide:

• Directly in the context of using the site, such as the data you provide in the contact section /questions /complaints, to the extent that you contact us in this way
• Indirectly, data such as: IP address, browser used, browsing duration, search history, operating system used, language and pages viewed, complete URLs, sequence of clicks to, through and from our site, information or products viewed/searched, duration of visits to certain pages, information regarding the interaction with the pages (e.g. scrolling, clicks, mouseovers), data about user behavior.

2. The purposes and grounds of processing

A. If you are a customer of the site, process your personal data as follows:

• for the development of the contractual relationship between you and , respectively for taking over, validating, sending and invoicing the order placed on the website, informing you about the status of the order, organizing the return of ordered products, etc.

Themes: The processing of your data for this purpose is based on the contract concluded between you and (defined in the Terms and Conditions www.concris.ro/termeni-si-conditions. The provision of your personal data is necessary for the execution of this contract. Refusal to provide data may result in the impossibility of carrying out contractual relations between you and CONCRIS COGRUP DISTRIBUTION SRL.

• for the fulfillment of the legal obligations that fall in the context of the services provided through the site, including fiscal obligations, as well as archiving obligations.

Themes: The processing of your data for this purpose is necessary based on legal obligations. Providing your data for this purpose is necessary. The refusal to provide data may result in the impossibility of complying with its legal obligations and therefore in the impossibility of offering you the services through the site.

• for marketing activities, respectively for the transmission, through remote means of communication (e-mail, sms) of commercial communications regarding the products and services offered by CONCRIS COGRUP DISTRIBUTION SRL, through the website.

Themes: The processing of your data for this purpose is based on your consent, if you choose to provide it.

You can express your consent for the processing of data for this purpose by checking the appropriate box from the moment of account creation, or after account creation, in the my account information section.

To unsubscribe from receiving such commercial communications, you can use the option at the end of each e-mail/sms containing commercial communications. In addition, you can unsubscribe by accessing the "My Account Information" section.

Providing your data for this purpose is voluntary. Refusal to provide consent for the processing of your data for this purpose will not have negative consequences for you.

• in order to carry out various analyses, reports on how the site works, creating profiles of consumer preferences, mainly, in order to improve the experience offered on the site.

Themes: The processing of your data for this purpose is based on the legitimate interest of permanently improving the customer experience on the site. Providing your data for this purpose is voluntary. Refusal to provide data for this purpose will not have negative consequences for you.

B. If you are a visitor to the site, CONCRIS COGRUP DISTRIBUTION SRL processes your personal data as follows:

• for marketing activities, respectively for the transmission, through remote means of communication (e-mail, sms), of commercial communications regarding the products and services offered by CONCRIS COGRUP DISTRIBUTION SRL, through the website.

Themes: The processing of your data for this purpose is based on your consent, if you choose to provide it.

You can express your consent for data processing for this purpose by filling in and ticking the appropriate box in the form for subscribing to the newsletter available on the website.

To unsubscribe from receiving such commercial communications, you can use the option at the end of each e-mail/sms containing commercial communications.

Providing your data for this purpose is voluntary. Refusal to provide consent for the processing of your data for this purpose will not have negative consequences for you.

• to resolve complaints, complaints and to monitor traffic and improve your experience offered on the site.

Themes: The processing of your data for this purpose is based on the legitimate interest of CONCRIS COGRUP DISTRIBUTION SRL to ensure the correct functioning of the site, as well as to permanently improve the experience of site visitors, including by solving various comments, questions or complaints.

Providing your data for this purpose is voluntary. Refusal to provide data for this purpose will not have negative consequences for you.

3. The duration for which we process your data

CONCRIS COGRUP DISTRIBUTION SRL will process your personal data as much as is necessary to achieve the processing purposes mentioned above.

If you are a customer, we will process your data for the entire duration of the contractual relations and subsequently according to the legal obligations that fall under the responsibility (for example, in the case of financial-accounting supporting documents for which the retention period provided by law is 10 years from the date of the end of the financial year during which they were drawn up).

In the event that you are a customer and exercise the option to delete your user account, by pressing the "delete account" button in the "my account information" section, CONCRIS COGRUP DISTRIBUTION SRL will interpret this action as your option to unsubscribe from receiving commercial communications through which we keep you informed about the products and services offered through the website.

In this sense, if you choose to delete your user account, we will no longer send you e-mails and/or sms of this kind.

However, we would like to inform you that deleting the account will not automatically delete your personal data.

If you want your personal data to no longer be processed or if you want the data to be deleted, you can exercise the rights detailed in point 6 below.

If you request the deletion of the account, but there is at least one active order on that account, the request to delete the account can only be registered after the delivery of the products and the completion of the last active order.

If you withdraw your consent for data processing for marketing purposes, CONCRIS COGRUP DISTRIBUTION SRL will stop processing your personal data for this purpose, without affecting the processing carried out on the basis of the consent expressed by you before its withdrawal.

4. Disclosure of personal data

We do not rent/sell your personal data to third parties.

In addition to the operator, in certain situations, the data may be accessible to third parties such as service providers, transport operators, hosting providers, IT companies, appointed, if necessary, as persons authorized by the Operator.

They are obliged by contract to maintain the confidentiality of the data and to use them exclusively for the purpose for which they were provided.

We could also disclose your personal data to central /local public authorities, in the following exemplary cases listed:

• for site administration
• in situations where this communication would be necessary for the awarding of prizes or other facilities to the persons concerned, obtained as a result of their participation in various promotional campaigns organized by through the website;
• to maintain, personalize and improve the site and the services carried out through it
• for performing data analysis, testing and research, monitoring usage and activity trends, developing safety features and authenticating users
• for the transmission of commercial marketing communications, under the conditions and limits provided by law
• when the disclosure of personal data is provided by law, etc.

5. Transfer of personal data

The personal data provided to can be transferred outside Romania, but only to countries in the European Union.

6. The rights you benefit from

Under the conditions provided by the legislation on the processing of personal data, as data subjects, you benefit from the following rights:

• right to information - the right to receive details regarding the processing activities carried out by ', as described in this document;
• the right of access to data the right to obtain confirmation from the party regarding the processing of personal data, as well as details regarding the processing activities such as the manner in which the data are processed, the purpose for which the processing is done, the recipients or categories of recipients of the data, etc.;
• right to rectification - the right to obtain the correction, without justified delays, by inaccurate/unjustified personal data, as well as the completion of incomplete data;
• the right to delete data, without undue delay, ("the right to be forgotten") - certain conditions apply; It is possible that, following the request to delete the data, they will anonymize this data (thus depriving them of their personal character) and continue processing for statistical purposes under these conditions;
• the right to restrict processing, under certain conditions;
• the right to data portability - the right to receive personal data in a structured way, commonly used and in an easy-to-read format, as well as the right for this data to be transmitted by another data operator, to the extent that they are fulfilled the conditions provided by law;
• the right to opposition
  - as regards processing activities may be exercised by submitting a request as indicated below;
  - at any time, for reasons related to the particular situation in which the data subject is, that the data concerning him be processed on the basis of his legitimate interest or on the basis of the public interest, with the exception of cases where he can demonstrate that he has legitimate reasons and imperious that justify the processing and that prevails over the interests, rights and freedoms of the persons concerned or that the purpose is to ascertain, exercising or defending a right in court;
  - at any time, free of charge and without any justification, that the data concerning her be processed for direct marketing purposes.
• the right not to be subject to an automatic individual decisionthe right not to be the subject of a decision taken solely on the basis of automated processing activities, including profiling, which produces legal effects that concern the data subject or similarly affect him to a significant extent;
• the right to address the Authority National supervision of the Processing of Personal Data or the competent courts, to the extent you consider necessary.

For any additional questions regarding how personal data is processed and to exercise the rights mentioned above, please contact the email address: office.concris@gmail.com

7. Confidentiality of minors

CONCRIS COGRUP DISTRIBUTION SRL does not knowingly contact or collect information from persons under the age of 18. The website is not intended to request information of any kind from persons under the age of 18.

If by an error we come into possession of such information and are notified of this, we will obtain the appropriate parental consent to use this information or, if this is not possible, we will delete the information from our servers.

If you want to inform us of the receipt of information about people under the age of 18, please contact us by email at office.concris@gmail.com.

8. Changes in the privacy policy

We reserve the right to change this privacy policy. In case of major changes in the future, you will be notified by email (if possible) or by displaying a specific message on the website.

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